Made-to-order policy
Many MadJax products are made for a specific customer, team, business, event, or design. Please review the policy before purchasing custom shirts, personalized gifts, decals, or 3D printed items.
Personalized, custom, and made-to-order items are not returnable unless they arrive damaged, defective, or incorrect. This includes custom shirts, names and numbers, logo apparel, decals, license plate frames, 3D printed items, and gifts made for a specific request.
Eligible non-custom items may be requested for return within 14 days of delivery in new, unused condition. Contact MadJax Prints before sending anything back so the order can be reviewed first.
Email support@madjaxprints.com within 7 days of delivery with the order details and clear photos of the issue. MadJax Prints will review the claim and help with a replacement, correction, or refund when approved.
If the issue was caused by a damaged, defective, or incorrect item, MadJax Prints will help resolve the issue after review. For eligible non-custom returns that are not due to a shop error, the customer is responsible for return shipping unless otherwise approved in writing.
Approved refunds are processed after the returned item is received and inspected, or after an eligible claim is reviewed. Bank or card processing times may vary after a refund is issued.